Frequently Asked Questions

Returns

If you are not satisfied with your purchase and the merchandise is unwashed, unworn or defective, you may return it for a refund within 30 days of purchase. The UNI Bookstore will refund the purchase price of the item back to the original form of payment.
Purchased UNI Bookstore gift cards are treated as cash. There are no returns of UNI Bookstore gift cards. All merchandise purchased as "Sale" and/or "Clearance" are final.
For details, please visit our Return Policy.

All returns must be completed within 30 days from the day your order is shipped. All returned items must be accompanied by a receipt. Merchandise returned for refunded with 48 hours, as long as it meets the return policy. When returning merchandise, send the return items to:

UNI Bookstore Clothing Department
1009 W 23rd Street
Cedar Falls, IA 50613

Tel: (319) 273-2665
Email: ubs-bookstore@uni.edu
For details, please visit our Return Policy.

You Will Receive a Full Refund If:
-Item has not been used.
-Item is returned within 30 days of purchase with sales recipt.
-Candy and study aids (including BarCharts) cannot be returned.
-Defective purchase will be replaced whenever possible.
-Sales recipt is required for the exchange.



Ordering & Shipping

Once your order has been shipped, you can no longer make any changes to your order. Typically, you can only make a change to your order within 12 hours of your order being placed. Even then, we cannot guarantee that your order change request can be granted. If your order has not yet been shipped, please contact us to notify us of your change request, call us at (319) 273-2665 and ask for the Clothing Department.

Once your order is placed, you will need to contact us before the item is shipped to add a new product to your order. If it is too late, a new order would have to be placed with the new items.

Give us a call at (319) 273-2665 and tell us what you are looking form. A team member will be happy to assist you.

If a size is not available, it is most likely out of stock. If necessary, please send us an email or call us at (319) 273-2665. A team member will be happy to assist you.

Online orders are typically processed within 24 hours. During rush times, orders may take up to 72 hours to be processed. Orders are normally shipped out the same day.
For more information on shipping please visit our Shipping Policy.

You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for up to 3 business days to process your order during peak holiday periods.
For more information on shipping please visit our Shipping Policy.

Please be advised that you can only cancel your order if it has not yet been shipped out. If you have received an email stating that your order has already been shipped, the only way to cancel your order would be to refuse the package upon delivery. When the store receives the package returned and unopened, they will request the amount be credited back to the credit card you used to place the original purchase. Your shipping charges will not be credited. If your order has not yet been shipped out, please submit a new case in your account and make the subject line Cancel Order. This will help us better track your email inquiry and ensure you will get a quicker response to your cancellation request.

You will be notified by a series of emails indicating when your order was received, shipped, backordered, or cancelled, provided that an accurate email address was given.



Payments & Billing

UNI Bookstores gift cards (sold online & in-store) can be used for in stock and online purchases. You will be required to enter an alternate method of payment (Debit/Credit Card) to prevent order cancellation due to insufficient funds on a Gift Card. The alternate method of payment will be authorized for the order total when your order is placed. The UNI Bookstores Gift Card will be assessed for available funds once your order is processed. The alternate method of payment will be released and charged the remaining order balance if the Gift Card does not have enough funds to cover the order total.
For details, please visit our Payment Methods.

You card will be charged the full amount when we process your order. Authorization charges typically clear within 1-2 business days. If you have questions regarding authorization holds for attempted orders, please contact the card-issuer to inquire about clearing those authorization holds.

We accept Visa, Master Card, Discover and American Express debit and gift cards. We also accept UNI Bookstore gift cards and checks.
For details, please visit our Payment Methods.



Tracking & Order Status

Click the “My Account” link at the top left corner of our site to log into your account and check your order status. Scroll to the bottom of the page to find your “Order/Billing History.” The status of the item should appear next to the item description. If it indicates “Shipped,” this means the item shipped out with your order, whereas “Canceled” indicates the item did not ship out and was removed from your order. This could be as a result of the item being out of stock or discontinued.

You will receive an email confirmation the day your order ships that will include your tracking number. If you’d like to check on the status of your order via your profile, click the “My Account” link at the top left corner of our site to log into your account. If your order has a tracking number, click on your tracking number to open the tracking information. If you did not receive an email notification, you may contact us to obtain the tracking number for your order. We may be reached at (319) 273-2665 or via email at ubs-bookstore@uni.edu.

You will receive an email confirmation the day your order ships that will include your tracking number. If you’d like to check on the status of your order via your profile, click the “My Account” link at the top left corner of our site to log into your account. If your order has a tracking number, click on your tracking number to open the tracking information.

Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically, you can only make a change to your order within 12 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted. If your order has not yet shipped, please contact us with your change request at (319) 273-2665 and we will be happy to assist you.

If you received an email indicating that your order shipped and your tracking status indicates it has been delivered to its destination but you did not receive the order, then you will need to contact the shipping carrier to submit a claim for a lost/stolen package. However, before you proceed to file any claim, we ask that you please contact us to confirm receipt of delivery and to provide you with further assistance in terms of obtaining a replacement/refund if necessary. We can be reached at (319) 273-2665 between 9:00 a.m. and 4:30 p.m. Monday-Friday CST.



General Info

Graduation items, diploma frames, face masks, calculators, and textbooks are excluded from discounts and promotions.

Our Store Hours are 9:00am to 5:30pm Monday through Thursday, 9:00am to 5:00pm on Friday, and 10:00am to 5:00pm on Saturday. We are closed Sundays.
To view our store hours, visit our Store Hours.